Privacy Policy & Disclaimer

 

Disclaimer

The information provided on this website is not intended to be used as a substitute for medical or psychological treatment. Under no circumstances should prescribed medical treatment (including prescription medications) be halted unless your licenced medical professional has instructed you to do so. Holistic and natural therapies are provided as a complementary therapy only and do not replace proper medical care. In no way do we claim or imply that crystal healing can 'cure' or provide stand-alone treatment for any medical or health issues a person may have. Crystal Therapy is a supportive healing tool only, used to provide relief, calm, and support alongside qualified medical care. 

 

Clients, students and website users of Evolve Healing Institute take full responsibility for their own actions and choices with regards to the information and treatments gained herein. Evolve Healing Institute practices under a strict code of ethics and encourages it's students to do the same.  Evolve Holistic Healing accepts no liability or responsibility for students or graduates who fail to adhere to this code of ethics, including (but not limited to); practicing within the limits of their qualifications and experience.  

Privacy Policy

INFORMATION WE COLLECT​

We receive, collect and store non-personal information about your activity on our website. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. This information is non-identifying and is used exclusively to help us better our website performance and user experience. We only collect personally identifiable information that you have consented to provide us with. Consent can be given by subscribing to our mailing list, completing an enrollment form, contacting us via email or making a purchase through our website. Personally identifiable information may include your name, email, password, address, contact details, payment information (such as credit card and PayPal details), comments, feedback, product reviews, recommendations, and personal profile.

HOW YOUR PERSONAL INFORMATION IS USED

When you conduct a transaction on our website (such as signing up to our mailing list or enrolling in one of our courses), as part of the process, we collect your personal information such as your name, address and email address. We absolutely value your privacy, so we promise you, your personal information is stored securely and is only ever used to process the agreed transaction. It is never shared with third parties.  Specifically, we collect non-personal and personal Information for the following purposes:

  1. To provide and operate our website and online services;

  2. To provide our students and web-users with ongoing customer assistance and technical support;

  3. To be able to contact our visitors, students and users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred non-personal Information, which we may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 

CREDIT CARD INFORMATION

All direct credit card payment gateways used by Evolve Healing Institute, adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

HOW YOUR DATA IS STORED

Evolve Healing Institute is hosted on the Wix.com platform. Your data may be stored on secure servers, behind a firewall, through Wix.com’s data storage, databases and the general Wix.com applications.

WHEN WE MAY CONTACT YOU

Evolve Healing Institute will only contact you if you have consented to provide us with your personal information through the pathways outlined above. Reasons we may contact you include: to respond to an inquiry you have sent us; to send newsletters and promotional emails; to process your course or workshop enrollment; to process a purchase; to communicate regarding your coursework; to discuss payments; to troubleshoot problems, to send updates about our company, or as otherwise necessary to contact you to enact any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, social media and postal mail.

AMENDING OR REMOVING YOUR INFORMATION

You may unsubscribe from all email communications from us at any time, using the unsubscribe link at the bottom of any of our newsletters.  If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at admin@evolvehealing.net

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Student Grievances/Concerns

At Evolve Healing Institute, it is paramount that our students are safe, respected and inspired by their learning experience. Any student who endangers the physical/emotional/spiritual/mental safety or well-being of others (including but not limited to other students, or any Evolve team members) will not be tolerated and will be asked to alter their behaviour immediately, or leave.  Information regarding our courses and student/staff expectations, is clear and readily available. Students are encouraged to carefully read our Enrollment Terms and Course Information prior to enrollment.

All students are encouraged to communicate freely and openly with their course facilitator with any concerns,. questions, grievances or feedback that they may have.  If a student is unable to resolve their concern with their Healing Coach, then the matter will be escalated to the Educational Director for resolution.

All communication is held in strictest confidence and high regard. We aim to resolve any issues that may arise, fairly, promptly and effectively, seeking the best possible learning outcome for all.

 

Thank you for your understanding.

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