Disclaimer & Privacy Policies
The information provided on this website and in our courses is not intended to be used as a substitute for medical or psychological treatment. Under no circumstances should prescribed medical treatment be halted unless your licensed medical professional has instructed you to do so. Holistic and natural therapies are provided as a complementary therapy only and do not replace qualified medical care. In no way do we claim or imply that crystal healing can 'cure' or provide stand-alone treatment for any medical or health issues a person may have. Crystal Therapy is a supportive healing tool only, used to provide relief, calm, and support alongside qualified medical care.
Clients, students and website users of Evolve Healing Institute take full responsibility for their own actions and choices with regards to the information and treatments gained herein. Evolve Healing Institute practices under a strict code of ethics and encourages it's students to do the same. Evolve Holistic Healing accepts no liability or responsibility for students or graduates who fail to adhere to this code of ethics, including (but not limited to); practicing within the limits of their qualifications and experience.
PERSONAL INFORMATION WE COLLECT
We receive, collect and store non-personal information about your activity on our website. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. This information is non-identifying and is used exclusively to help us better our website performance and user experience. We only collect personally identifiable information that you have consented to provide us with. Consent can be given by subscribing to our mailing list, completing an enrollment form, contacting us via email or making a purchase through our website. Personally identifiable information may include your name, email, address, contact details, payment information (such as credit card and PayPal details), comments, feedback, product reviews, recommendations, and personal profile.
HOW YOUR PERSONAL INFORMATION IS USED
When you conduct a transaction on our website (such as signing up to our mailing list or enrolling in one of our courses), as part of the process, we collect your personal information such as your name, address and email address. We absolutely value your privacy, so we promise you, your personal information is stored securely and is only ever used to process the agreed transaction. It is never shared with third parties. Specifically, we collect non-personal and personal Information for the following purposes:
To provide and operate our website and online services;
To provide our students and web-users with ongoing customer assistance and technical support;
To be able to contact our visitors, students and users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred non-personal Information, which we may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
CREDIT CARD INFORMATION
All direct credit card payment gateways used by Evolve Healing Institute, adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
HOW YOUR DATA IS STORED
Evolve Healing Institute is hosted on the Wix.com platform. Your data may be stored on secure servers, behind a firewall, through Wix.com’s data storage, databases and the general Wix.com applications.
WHEN WE MAY CONTACT YOU
Evolve Healing Institute will only contact you if you have consented to provide us with your personal information through the pathways outlined above. Reasons we may contact you include: to respond to an inquiry you have sent us; to send newsletters and promotional emails; to process your course or workshop enrollment; to process a purchase; to communicate regarding your coursework; to discuss payments; to troubleshoot course delivery issues, to send updates about our company, or as otherwise necessary to contact you to enact any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, social media and postal mail.
AMENDING OR REMOVING YOUR INFORMATION
You may unsubscribe from all email communications from us at any time, using the unsubscribe link at the bottom of any of our newsletters. If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at firstname.lastname@example.org
STUDENT GRIEVANCES & CONCERNS
At Evolve Healing Institute, it is paramount that our students are safe, respected and inspired by their learning experience. Any student who endangers the physical/emotional/spiritual/mental safety or well-being of others (including but not limited to other students, or any Evolve team members) will not be tolerated and will be asked to alter their behaviour immediately, or leave our institute. Information regarding our courses and student/staff expectations, is clear and readily available. Students are encouraged to carefully read our Enrollment Terms prior to enrollment.
All students are encouraged to communicate freely and openly with their course facilitator with any concerns,. questions, grievances or feedback that they may have. If a student is unable to resolve their concern with their Course Coach, then the matter will be escalated to the Educational Director for resolution.
All communication is held in strictest confidence and high regard. We aim to resolve any issues that may arise, fairly, promptly and effectively, seeking the best possible learning outcome for all.
EVOLVE CODE OF ETHICS
We take our business integrity and the best interests of our clients and students very seriously. All students of Evolve Healing Institute are required to agree that they will adhere to and implement the following code of ethics while in training and once qualified, as a means to maintain professionalism, safety and integrity in their practice.
1) Always conduct yourself and your clients with integrity and respect.
2) Protect client confidentiality and never divulge any identifying information about your clients, or client's lives with anybody.
3) Respect personal boundaries and always act appropriately. Never initiate any unwanted or inappropriate physical contact with a client.
4) Client safety is paramount. Always ensure your venue and equipment is safe, in excellent working order and that you are always mindful of your client's physical, emotional and psychological safety.
5) Only work within your realm of education, qualification and experience, respecting your abilities and limitations.
6) Maintain honesty, transparency, fairness and integrity in all business matters including marketing, pricing and self promotion.
7) Always work within the limitations of the law and your professional bodies.
8) Never take emotional, physical, spiritual, financial, mental (or other) advantage of a client.
9) Always encourage clients to accept responsibility for their own healing, helping to empower them.
10) Always bring your 'best self' to the healing room- sober, present and accepting.
11) Always make sure clients are aware that Holistic Therapies are a complementary treatment, not meant to replace proper medical or psychological care. Never suggest your client alter or cease any prescribed medications or treatments unless they have been instructed to do so by a licensed medical professional.