WHAT YOU NEED TO KNOW BEFORE YOU ENROL

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Please read the enrollment terms

Before enrolling in any of our courses or programs, please be sure to read the enrollment terms below and reach out to us with any questions you may have.

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​Course prerequisites

There are no prerequisites required to complete any of our courses except the stand-alone Certified Crystal Bodyworker course, in which case previous completion of our Certified Crystal Healer Course or Transpersonal Crystal Healing® Course is required.

 

Recognition for Prior Learning (RPL) for practitioner courses, ACTIVATE and ASCEND programs

Recognition for prior learning (RPL) may be granted for our practitioner courses and programs to some students and will be assessed on a case-by-case basis.  Students applying for RPL must provide evidence of their prior learning by providing us with any certificates and a detailed summary of their prior experience and/or education. The maximum amount of RPL granted for any course is 20% for non-Evolve certificate courses or 40% for graduates of our ACTIVATE or CCH program who wish to upgrade to the ASCEND or TCH program.

 

How does it work?

Please be sure to read the 'FAQ: What You Need to Know' section on the course/program page as this contains important information regarding:

• Lesson delivery method

• Downloadable content

• Accessibility

• Assessments

• Getting support

• 5 Day 'no risk' guarantee​

 

Course crystals

​To keep our courses as affordable as possible, we give students the option of supplying their own crystals or purchasing a crystal kit from our Online Crystal Shop.  A list of recommended crystals can be found in the starter section of the course lessons, once you have enrolled. Please allow approximately 1 week for Australian delivery or 2-4 weeks for overseas delivery.

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Computer & Technical Requirements - all courses

​To successfully complete our courses, you will need access to a modern computer, laptop, smartphone or tablet, Microsoft Word (or similar) for typing your assessments, an email account and reliable internet access.  Please note that assessments MUST be submitted via email, in PDF or Word formats.  We do not accept hand-written assessments, faxes, or SMS messages.

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ENROLLMENT TERMS

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5 day cooling off guarantee

All of our full-price course and program enrollments come with a risk-free guarantee of 5 days cooling off period. During this time you can freely access all the online content (including audio, video and quizzes) and request a full refund if it is not what you expected. As soon as you download any of the content or the 5 day cooling off period has passed (whichever happens soonest), the sale is considered final and no refunds will be given under any circumstances. This applies even if you don't download all of the material. 

 

Please note that the 5 day cooling off period does not apply to discounted course/program enrollments including scholarships, introductory offers and promotions. In this case, our regular cancellation and refund policy applies.

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Payments

All pricing on this website is in USD. We reserve the right to change our course and membership pricing at any time without notice. Price changes will not impact or apply to current active payment plan subscriptions.

We accept 3 payment methods:

• PayPal (only available for courses paid in full)

• Credit card (available for monthly payment plans and full payments)

• Bitcoin or Etherium (available only for courses paid in full - contact us to arrange private crypto transfer)​

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Missed payments on a payment plan

If you have enrolled in one of our programs on a monthly plan, the monthly fee will be automatically deducted from your nominated credit card in the equivalent of USD each month (please keep in mind this will fluctuate slightly in your local currency). If your payment is unable to be processed, then our system will continue to attempt to process the payment for 3 weeks. If the payment cannot be recovered after 3 weeks, then your enrollment will be automatically cancelled, without refund. You will need to contact us to re-enroll and may forfeit any discounts or promotional rates that applied to your original enrollment fee.

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Course cancellations & refunds

You have 5 days to try our courses and programs and receive a full refund if it is not what you expected, as long as you have not downloaded the content (which can't be 'returned' to us). Once this cooling off period is over, the following refund and cancellation policy applies: You can cancel your program or course enrollment at any time after the cooling off period by contacting us. If you are on a monthly payment plan, then we will cancel your enrollment (without refund) and no further payments will be deducted from your account. If you have paid for the course/program in full, then the appropriate remaining credit will be held for you to use within 12 months of cancellation towards re-enrollment in the same or another Evolve course or program. Once 12 months has passed, then no credit is given for re-enrollment and the full fee is payable to complete the course, less any RPL you are entitled to. Unfortunately, we cannot offer individual payment plans, extensions, discounts or any other payment exceptions. Any previous discounts or coupon codes (including scholarship discounts) that were applied to the original enrollment will be cancelled and cannot be applied to re-enrollments once a course is cancelled.

 

Please note: We do not issue refunds under any circumstances once the 5 day cooling off period has passed. This includes but is not limited to: change of mind, illness, life hardship, course incompletion and change of circumstances. However, we are very happy to work with you in terms of extra time, 'pausing' your study, coaching support and special learning allowances if something unexpected happens. We are also open to discussing an enrollment transfer if you have a friend who would like to do the course/program in your place.

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Course access times & extensions

Each program and course has a fixed amount of online access time. If you are in our ACTIVATE or ASCEND programs and your access time ends before you have completed all of the work necessary to graduate and earn your practitioner's certificate, then you can purchase a month-by-month extension at the regular monthly course fee rate. If you are studying one of our individual practitioner courses, then your monthly extension fee is set to a flat rate of $100 per month per course. Please keep in mind that although your coach does check in with you regularly you via email, it is your responsibility to manage and track your course time. We do not take any responsibility for chasing up your assessments or if you do not complete the required course tasks in time. 

Online access times are as follows:

• AWAKEN program - 12 months access

• ACTIVATE program - 12 months access

• ASCEND program - 24 months access

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Individual course online access times are:

• All beginner courses (Chakra Healing, Sacred Rituals & Crystal Body Layouts) - 12 months access

• All intensive courses (Crystal Grids, Crystal Elixirs, Online Crystal Biz) - 12 months access

• Certified Crystal Healer Course & Certified Crystal Bodyworker Course - 12 months access

• Transpersonal Crystal Healing® Course - 24 months access​

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Sudden institute closure or staff shortage clause

Under normal circumstances, our students receive the access and coaching support outlined above, however, we do not guarantee these access times in the case of a sudden and unexpected closure of our institute or staff loss. Should an unexpected event force the permanent closure of our institute or a critical staff shortage (such a prolonged global pandemic, financial crisis or sudden death/injury/illness of one or more of our team) then we guarantee that all ACTIVATE and ASCEND students will receive a minimum period of 3 months from time of notice of closure or staff loss to receive ongoing support from a staff member and 6 months to submit the necessary course work to earn their qualification. Online course access time will not be impacted (even if the institute closes) and will remain open for the duration of your study period. No refunds will be issued if a sudden and unexpected institute closure or staff shortage impacts our ability to provide live coaching support beyond 3 months from the day of notice.

 

Medical exemptions & hardship

If you are enrolled in our ACTIVATE or ASCEND memberships (or one of our practitioner courses), then you may request one penalty-free 'pause' on your course access time for up to 3 months, for medical or hardship reasons.  You may be asked to present a valid medical certificate to be granted a medical exemption. To be eligible for a 'pause', you must contact us via email at least 1 month before your course/membership expiry date. 

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Certificates

On successful completion of any of our practitioner courses, you will receive a beautiful digital practitioner's certificate. If you enrolled in the program on a payment plan, then all of your payments must have been made before your certificate can be issued. You can speed up this process by contacting us and requesting to pay your plan out early.  Under no circumstances do we issue practitioner certificates for courses or programs that have not been completely paid for.

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The collection of photos and personal information for the purposes of submitting courses assessments

If you are enrolled in any of our practitioner courses, then you will be required to successfully complete some assessment tasks in order to graduate and receive your practitioner's certificate. Some of these assessment tasks will ask you to submit photographs of yourself or your volunteer clients with crystals in correct position on the body (fully clothed and covered with a blanket or sheet). You may also be asked to share personal information such as your thoughts, feelings or experience of the task. This information will be viewed exclusively by the necessary qualified Evolve Healing Institute employees for the sole purpose of helping you through your training, grading your assessments and providing feedback and guidance.

 

Any information you share with your coach is stored securely and is never shared outside our institute. It is our practice to hold this information for 3 years before permanently deleting it. If you would prefer us to delete this information sooner, these please contact us and we will be happy to fulfill your request.

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STUDENT AGREEMENT

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By enrolling in any of our online courses or memberships, you, the student hereby agree that:

1. You understand that information and experiences you may receive during the course are not a substitute for licensed medical or psychological treatment. ​Under no circumstances should prescribed medical treatment (including medication) be halted without your medical professional's consent and you should never advise a client or volunteer client to stop any medication.​

2. You have read, understood and agree to the Evolve Healing Institute 'Enrollment Terms'.

3. You have read, understand and agree to the 'Code of Ethics'. and you agree to uphold this code in your own practice.​

4. You will hold your volunteer client's safety paramount during your course training.  Practitioner students are strongly encouraged to obtain IICT 'Student Insurance' for the duration of your training.

5. ​You take full responsibility for your own actions and choices with regards to the information and experiences you receive from our courses, memberships and subscriptions.  Under no circumstances will we accept liability for any accidental injury, illness or personal loss incurred to any person as a result of the use, interpretation or actions of a student who is enrolled in or who has previously enrolled in one or more of our courses, memberships or subscriptions.

6. ​You acknowledge that quality and reliability of technical equipment (including internet connections) is your responsibility, and we cannot make any special allowances, nor issue any refunds for students who are experiencing difficulties accessing the online learning tools due to technical error beyond our control.​

7. You understand that certain criteria apply regarding the completion of course work within the allocated course time. Evolve Healing Institute reserves the right to with-hold certificates from those who do not complete their course work to a reasonable standard within the allotted course time.  Assistance is happily provided via email if you need it.  ​

8. You understand and agree that if you require more time to access or complete your course or membership then an ongoing monthly access fee will apply. This will be equal to the regular monthly access fee for ACTIVATE and ASCEND programs, or $100 per month for individual practitioner course enrollments. Extension fees will be invoiced on a month-by-month or 'bulk months' basis.

9. You understand and agree that Kate Mantello PTY LTD (trading as Evolve Healing Institute) retains all exclusive rights to all website, course, membership and subscription content, including all handouts, manuals, diagrams, healing techniques, video tutorials, meditations, instructional materials, intellectual property, logos and digital content. You agree not to copy or distribute any such materials or teach any techniques without the written permission of an authorized Evolve Healing Institute representative.​Furthermore, you understand that Transpersonal Crystal Healing® is a registered trademark of Kate Mantello and as such, written permission must be requested for its use.

10. You understand and agree that if you are found to be in violation of the terms outlined above, including but not limited to; Copyright, Code of Ethics and Enrollment Terms, Evolve Healing Institute reserves the right to terminate your course, program or subscription enrollment immediately, without refund, compensation or your graduation from any practitioner courses you may be enrolled in.

11. You agree that if any extreme and/or uncontrollable event (such as a global catastrophe, crisis or sudden death of our key operational staff) should result in a disruption to the completion of your course, or at worst, the sudden closure of Evolve Healing Institute on a temporary or permanent basis, then Evolve Healing Institute nor any of its employees or employee's descendants, bear any liability for reimbursing course fees you have paid, or for providing financial compensation of any kind.

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STUDENT COMPLAINTS POLICY

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At Evolve Healing Institute, it is paramount that our students are safe, respected and inspired by their learning experience. We are 100% committed to resolving any issue that may arise with a student quickly, calmly, fairly and respectfully. 

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We understand that sometimes the healing process can raise trauma and be an emotional experience. We also understand that despite our efforts to be as clear and transparent as possible, occasionally important information about our terms may be missed or misunderstood during the enrollment process.

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We are very willing to work positively and reasonably with any student who has concerns about their learning or enrollment.  However, we will not engage in any communication with a student who is abusive, insulting, aggressive, threatening or unreasonable. Any student who endangers the physical, emotional, spiritual or mental well-being of others (including other students or Evolve Healing Institute employees) will be asked to adjust their communication immediately or leave our institute.

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Every single student is encouraged to communicate openly with our student support manager with any concerns, questions, complaints or feedback they may have.  If the situation is unable to be resolved with our student support manager, then it will be escalated to our CEO for resolution.

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All communication is held in the strictest confidence and highest regard.